Every year we encounter prospective clients moving away from a landscape provider due to a poor experience. Whether it be poor communication, and a lack of reliability, or simply poor workmanship, there are a variety of factors that lead to the ending of a landscape provider – client relationship. Luckily for property managers, business owners and homeowners alike, there are a few ways you can foresee these issues before they arise, and make a change before these problems negatively affect your property. Here are the 5 signs we believe you need to change your landscape provider.
Without a doubt, an essential quality of any good landscaping company is going to be good communication. Any landscaping company who values you as a client and a partner is going to have no issue dedicating an account manager to your property, and overseeing the work, as well as staying on top of your concerns. Making sure our teams are informed, showing up on time, and meeting your needs are core values here at Carruthers, where communication really is key.
Quality Customer Service
Right along the lines of communication, this may be an issue you face with smaller, less experienced landscape companies, as they may not have the manpower, budget or know-how to provide you a proper customer service experience. You may also encounter this at a national brand, who may just see you as another number in a ledger. Finding the happy medium is your best bet to ensure you have a positive customer service relationship.
This one is a no-brainer. You would be surprised at how often property managers stay with the same, poor landscaping company out of convenience, or because they don’t know their options. It could be leaving regular maintenance to be done for too long, or simply installation done incorrectly. Either way, shotty work is the last thing you should be looking for, let alone paying for when you want your property taken care of.
Large Quantity of Bad Reviews
If you have noticed recently that when you look up your landscaper, the reviews on google aren’t looking so hot, there is probably a reason. Repeated issues with many clients is never a good sign, and a very easy way to tell that you are likely to encounter similar problems. Anything under a 3 star average rating can be considered poor, and delving deeper into the actual comments can give you an idea of what you’re dealing with. At Carruthers, we are proud to have a 4.5 star rating, and many other positive reviews from clients, found all over our website.
The final reason you need to think about changing your landscape provider is if you are considering Carruthers. We have been serving the Dallas-Fort Worth metropolitan area since 1978, developing great long term relationships with commercial office parks, municipalities, and residents. We strive to provide customized landscape management programs tailored to the needs of our clients and take pride in the quality of our work.
If you have any landscaping needs; commercial or residential, don’t hesitate to give our team at Carruthers Landscaping a call at (972) 620-9560.