If you’re a decision maker on a Homeowner’s Association (HOA) board, responsible for making landscaping choices, then you recognize the importance of finding a company that can truly partner with you on your needs. After all, when residents are unhappy with their landscaping, you’re the one that ends up tackling all of the complaints.
That’s why you want to find HOA landscaping services that are up to the challenge. You want a company that understands HOAs are a unique entity—and not like other commercial properties that they’ve served.
We’re talking about a few other important ways that HOA landscaping services should be prepared to face challenges. In the end, choosing the company that is best suited to the task will directly reflect on your success.
Performing a Balancing Act
One of the big challenges to be faced is balancing homeowners’ expectations with the HOA board’s expectations and requirements. While the HOA board needs to be focused on managing the budget, homeowners are obviously going to be primarily concerned with aesthetics. They want maximum curb appeal for the investment that they’ve made into HOA dues.
Similarly, you’ll like face differing opinions on things like plant selection and placement. When there are so many different homeowners involved, it’s only natural that wants and needs are going to vary. This can be a very difficult balancing act as well.
An experienced commercial landscape professional who has experience working with HOAs should be able to provide solutions that help keep everyone happy. They can help come up with cost-effective landscaping solutions that keep curb appeal in focus. In addition, they can help guide plant selection choices based more than just what “looks good,” but what will perform best for your specific site and its conditions.
Overcoming Communication Challenges
Another common challenge is communication. In fact, a “lack of communication,” is often cited as one of the main reasons why HOAs are unhappy with their landscape services.
Some of those challenges may stem from high turnover rates. HOA board members or property managers may be frustrated by companies that have a lot of turnover and where they feel like the company never truly gets to know their grounds (because they’re constantly rehiring new people). Similarly, if you’re constantly getting assigned a new account manager, you might feel like the company doesn’t know or care about your property.
This is why it’s important to seek out a landscape provider that has a stable workforce and values communication. This can help you to overcome some common challenges that stand in the way of your residents’ happiness.
Finding a Pro that “Gets It”
When push comes to shove, a lot of the complaints HOAs receive about their landscaping services can be traced back to choosing a company that does not seem to understand the nuances involved in working with an HOA. The fact is, it’s a job like none other. It’s commercial work in that it’s largescale—but it’s also dealing with individual residents’ homes.
When you bring a company that doesn’t have previous HOA experience, you may get complaints from homeowners who feel like the workers had no regard for their property. They moved through it quickly, maybe trampled a plant they cared about, or perhaps did not interact appropriately with homeowners. A lot of commercial companies are not experienced with working on individual homeowners’ properties and treating it with the care and regard that these individuals expect.
A Wise Choice that Makes You the Star
At the end of the day, you want to choose a company that can service your HOA in a way that makes you look good. The last thing that you want is to have to field a lot of complaints which could have been avoided with a company that “gets it.”
At Carruther’s Landscape Management, we have a long history of working with HOAs and understand what it takes to help keep everyone happy. We also know that the work that we do is a direct reflection on you, and we take that seriously.
You can count on us to be trusted partners in landscaping that you can rely on.
If you have any landscaping needs; commercial or residential, don’t hesitate to give our team at Carruthers Landscaping a call at (972) 620-9560.